Microsoft Copilot Studio allows you to create intelligent agents using AI. These agents can independently handle everyday customer and internal issues. This way, your team can focus on complex tasks and important conversations. You don’t need developers or data experts to create these agents, because everything is done with a simple, no-code system. You can connect Microsoft Copilot Studio to your favorite tools and services using hundreds of ready-to-use connectors, build your own processes with Microsoft Power Automate, or even create custom and complex scenarios with Microsoft Bot Framework. And if you want to see your agent’s performance, a user-friendly dashboard uses AI and data to provide you with insights.

Microsoft Copilot Studio tackles some of the major challenges in the world of agent creation. It eliminates the gap between experts and those who build agents. It also removes long delays between identifying a problem and solving it. Moreover, it makes agents less complicated by avoiding the need for complex code or deep AI knowledge. And it greatly simplifies the task for your IT team when configuring and maintaining your chat solution.

By using Microsoft Copilot Studio, you can:

• Empower your teams by allowing them to create agents without intermediaries, without coding or AI expertise.
• Reduce costs by automating common requests and making agents more productive through automating daily activities and assisting with answering questions.
• Extend existing Microsoft agents to provide custom features based on your organization’s unique needs.
• Leverage generative AI and large language models to answer questions and deliver a more conversational experience.

Next unit: Environments in Microsoft Copilot Studio