{"id":9034,"date":"2025-10-02T10:36:28","date_gmt":"2025-10-02T10:36:28","guid":{"rendered":"https:\/\/techhub.saworks.io\/?post_type=docs&#038;p=9034"},"modified":"2025-11-17T16:54:04","modified_gmt":"2025-11-17T16:54:04","slug":"evaluation-du-module","status":"publish","type":"docs","link":"https:\/\/techhub.saworks.io\/fr\/docs\/tutoriel-agent-debutant\/travailler-avec-les-dossiers-dans-dynamics-365-customer-service\/evaluation-du-module\/","title":{"rendered":"Evaluation du module"},"content":{"rendered":"\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"forminator-guttenberg\"><form\r\n\t\t\t\tid=\"forminator-module-9036\"\r\n\t\t\t\tclass=\"forminator-ui forminator-quiz forminator-quiz-9036 forminator-quiz--list forminator-design--default  \"\r\n\t\t\t\tmethod=\"post\"\r\n\t\t\t\tdata-forminator-render=\"0\"\r\n\t\t\t\tdata-form-id=\"9036\"\r\n\t\t\t\t data-color-option=\"default\" data-design=\"default\" data-quiz=\"knowledge\" aria-live=\"polite\" data-spacing=\"default\" data-alignment=\"left\" style=\"display: none;\"\r\n\t\t\t\tdata-uid=\"69ef41ce8df8c\"\r\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error forminator-hidden\"><\/div>\r\n\t\t\t\t\t<h3 class=\"forminator-quiz--title\">V\u00e9rification des connaissances du service client<\/h3>\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t<div\r\n\t\t\ttabindex=\"0\"\r\n\t\t\trole=\"checkbox\"\r\n\t\t\tid=\"question-6405-8851\"\r\n\t\t\tclass=\"forminator-question\"\r\n\t\t\tdata-multichoice=\"false\"\r\n\t\t\taria-labelledby=\"question-6405-8851-label\"\r\n\t\t\taria-describedby=\"question-6405-8851-description\"\r\n\t\t\taria-required=\"true\"\r\n\t\t>\r\n\r\n\t\t\t<span id=\"question-6405-8851-label\" class=\"forminator-legend\">1. Laquelle des affirmations suivantes concernant le service client moderne est vraie ?<\/span>\r\n\t\t\t\r\n\t\t\t\t\t<label for=\"question-6405-8851-0-69ef41ce8f468\" class=\"forminator-answer forminator-only--text\">\r\n\r\n\t\t\t\t\t\t<input\r\n\t\t\t\t\t\t\ttype=\"checkbox\"\r\n\t\t\t\t\t\t\tname=\"answers[question-6405-8851-0]\"\r\n\t\t\t\t\t\t\tvalue=\"0\"\r\n\t\t\t\t\t\t\tid=\"question-6405-8851-0-69ef41ce8f468\"\r\n\t\t\t\t\t\t\tclass=\"\"\r\n\t\t\t\t\t\t\/>\r\n\r\n\t\t\t\t\t\t<span class=\"forminator-answer--design\" for=\"question-6405-8851-0-69ef41ce8f468\">\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<span class=\"forminator-answer--status\" aria-hidden=\"true\"><\/span>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"forminator-answer--name\">L\u2019engagement via Facebook et Twitter est important et en croissance.<\/span>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t<\/label>\r\n\r\n\t\t\t\t\t\r\n\t\t\t\t\t<label for=\"question-6405-8851-1-69ef41ce8f468\" class=\"forminator-answer forminator-only--text\">\r\n\r\n\t\t\t\t\t\t<input\r\n\t\t\t\t\t\t\ttype=\"checkbox\"\r\n\t\t\t\t\t\t\tname=\"answers[question-6405-8851-1]\"\r\n\t\t\t\t\t\t\tvalue=\"1\"\r\n\t\t\t\t\t\t\tid=\"question-6405-8851-1-69ef41ce8f468\"\r\n\t\t\t\t\t\t\tclass=\"\"\r\n\t\t\t\t\t\t\/>\r\n\r\n\t\t\t\t\t\t<span class=\"forminator-answer--design\" for=\"question-6405-8851-1-69ef41ce8f468\">\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<span class=\"forminator-answer--status\" aria-hidden=\"true\"><\/span>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"forminator-answer--name\">Connecter des produits comme des interrupteurs et des pi\u00e8ces m\u00e9caniques \u00e0 Internet ne fait pas partie du service client.<\/span>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t<\/label>\r\n\r\n\t\t\t\t\t\r\n\t\t\t\t\t<label for=\"question-6405-8851-2-69ef41ce8f468\" class=\"forminator-answer forminator-only--text\">\r\n\r\n\t\t\t\t\t\t<input\r\n\t\t\t\t\t\t\ttype=\"checkbox\"\r\n\t\t\t\t\t\t\tname=\"answers[question-6405-8851-2]\"\r\n\t\t\t\t\t\t\tvalue=\"2\"\r\n\t\t\t\t\t\t\tid=\"question-6405-8851-2-69ef41ce8f468\"\r\n\t\t\t\t\t\t\tclass=\"\"\r\n\t\t\t\t\t\t\/>\r\n\r\n\t\t\t\t\t\t<span class=\"forminator-answer--design\" for=\"question-6405-8851-2-69ef41ce8f468\">\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<span class=\"forminator-answer--status\" aria-hidden=\"true\"><\/span>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"forminator-answer--name\">L\u2019Internet des objets fait partie du libre-service.<\/span>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t<\/label>\r\n\r\n\t\t\t\t\t\r\n\t\t\t\t\t<label for=\"question-6405-8851-3-69ef41ce8f468\" class=\"forminator-answer forminator-only--text\">\r\n\r\n\t\t\t\t\t\t<input\r\n\t\t\t\t\t\t\ttype=\"checkbox\"\r\n\t\t\t\t\t\t\tname=\"answers[question-6405-8851-3]\"\r\n\t\t\t\t\t\t\tvalue=\"3\"\r\n\t\t\t\t\t\t\tid=\"question-6405-8851-3-69ef41ce8f468\"\r\n\t\t\t\t\t\t\tclass=\"\"\r\n\t\t\t\t\t\t\/>\r\n\r\n\t\t\t\t\t\t<span class=\"forminator-answer--design\" for=\"question-6405-8851-3-69ef41ce8f468\">\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<span class=\"forminator-answer--status\" aria-hidden=\"true\"><\/span>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"forminator-answer--name\">Les donn\u00e9es collect\u00e9es via l\u2019Internet des objets sont contenues dans les bases de connaissances.<\/span>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t<\/label>\r\n\r\n\t\t\t\t\t\r\n\t\t\t<span id=\"question-6405-8851-description\" class=\"forminator-question--result\"><\/span>\r\n\r\n\t\t<\/div>\r\n\t\t\r\n\t\t<div\r\n\t\t\ttabindex=\"0\"\r\n\t\t\trole=\"checkbox\"\r\n\t\t\tid=\"question-9676-3551\"\r\n\t\t\tclass=\"forminator-question\"\r\n\t\t\tdata-multichoice=\"false\"\r\n\t\t\taria-labelledby=\"question-9676-3551-label\"\r\n\t\t\taria-describedby=\"question-9676-3551-description\"\r\n\t\t\taria-required=\"true\"\r\n\t\t>\r\n\r\n\t\t\t<span id=\"question-9676-3551-label\" class=\"forminator-legend\">2. Laquelle des affirmations suivantes concernant les r\u00e9seaux sociaux est vraie ?<\/span>\r\n\t\t\t\r\n\t\t\t\t\t<label for=\"question-9676-3551-0-69ef41ce8f51a\" class=\"forminator-answer forminator-only--text\">\r\n\r\n\t\t\t\t\t\t<input\r\n\t\t\t\t\t\t\ttype=\"checkbox\"\r\n\t\t\t\t\t\t\tname=\"answers[question-9676-3551-0]\"\r\n\t\t\t\t\t\t\tvalue=\"0\"\r\n\t\t\t\t\t\t\tid=\"question-9676-3551-0-69ef41ce8f51a\"\r\n\t\t\t\t\t\t\tclass=\"\"\r\n\t\t\t\t\t\t\/>\r\n\r\n\t\t\t\t\t\t<span class=\"forminator-answer--design\" for=\"question-9676-3551-0-69ef41ce8f51a\">\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<span class=\"forminator-answer--status\" aria-hidden=\"true\"><\/span>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"forminator-answer--name\">Les bases de connaissances sont une partie importante des r\u00e9seaux sociaux car tout le monde partage les informations qui y sont collect\u00e9es.<\/span>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t<\/label>\r\n\r\n\t\t\t\t\t\r\n\t\t\t\t\t<label for=\"question-9676-3551-1-69ef41ce8f51a\" class=\"forminator-answer forminator-only--text\">\r\n\r\n\t\t\t\t\t\t<input\r\n\t\t\t\t\t\t\ttype=\"checkbox\"\r\n\t\t\t\t\t\t\tname=\"answers[question-9676-3551-1]\"\r\n\t\t\t\t\t\t\tvalue=\"1\"\r\n\t\t\t\t\t\t\tid=\"question-9676-3551-1-69ef41ce8f51a\"\r\n\t\t\t\t\t\t\tclass=\"\"\r\n\t\t\t\t\t\t\/>\r\n\r\n\t\t\t\t\t\t<span class=\"forminator-answer--design\" for=\"question-9676-3551-1-69ef41ce8f51a\">\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<span class=\"forminator-answer--status\" aria-hidden=\"true\"><\/span>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"forminator-answer--name\">Les r\u00e9seaux sociaux incluent Instagram.<\/span>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t<\/label>\r\n\r\n\t\t\t\t\t\r\n\t\t\t\t\t<label for=\"question-9676-3551-2-69ef41ce8f51a\" class=\"forminator-answer forminator-only--text\">\r\n\r\n\t\t\t\t\t\t<input\r\n\t\t\t\t\t\t\ttype=\"checkbox\"\r\n\t\t\t\t\t\t\tname=\"answers[question-9676-3551-2]\"\r\n\t\t\t\t\t\t\tvalue=\"2\"\r\n\t\t\t\t\t\t\tid=\"question-9676-3551-2-69ef41ce8f51a\"\r\n\t\t\t\t\t\t\tclass=\"\"\r\n\t\t\t\t\t\t\/>\r\n\r\n\t\t\t\t\t\t<span class=\"forminator-answer--design\" for=\"question-9676-3551-2-69ef41ce8f51a\">\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<span class=\"forminator-answer--status\" aria-hidden=\"true\"><\/span>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"forminator-answer--name\">Les r\u00e9seaux sociaux sont un processus lent et inefficace pour r\u00e9soudre les probl\u00e8mes des clients.<\/span>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t<\/label>\r\n\r\n\t\t\t\t\t\r\n\t\t\t<span id=\"question-9676-3551-description\" class=\"forminator-question--result\"><\/span>\r\n\r\n\t\t<\/div>\r\n\t\t\r\n\t\t<div\r\n\t\t\ttabindex=\"0\"\r\n\t\t\trole=\"checkbox\"\r\n\t\t\tid=\"question-7102-3791\"\r\n\t\t\tclass=\"forminator-question forminator-last\"\r\n\t\t\tdata-multichoice=\"false\"\r\n\t\t\taria-labelledby=\"question-7102-3791-label\"\r\n\t\t\taria-describedby=\"question-7102-3791-description\"\r\n\t\t\taria-required=\"true\"\r\n\t\t>\r\n\r\n\t\t\t<span id=\"question-7102-3791-label\" class=\"forminator-legend\">3. Laquelle des options suivantes ne fait PAS partie du parcours client moderne pour obtenir de l\u2019aide concernant un produit ou un service ?<\/span>\r\n\t\t\t\r\n\t\t\t\t\t<label for=\"question-7102-3791-0-69ef41ce8f577\" class=\"forminator-answer forminator-only--text\">\r\n\r\n\t\t\t\t\t\t<input\r\n\t\t\t\t\t\t\ttype=\"checkbox\"\r\n\t\t\t\t\t\t\tname=\"answers[question-7102-3791-0]\"\r\n\t\t\t\t\t\t\tvalue=\"0\"\r\n\t\t\t\t\t\t\tid=\"question-7102-3791-0-69ef41ce8f577\"\r\n\t\t\t\t\t\t\tclass=\"\"\r\n\t\t\t\t\t\t\/>\r\n\r\n\t\t\t\t\t\t<span class=\"forminator-answer--design\" for=\"question-7102-3791-0-69ef41ce8f577\">\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<span class=\"forminator-answer--status\" aria-hidden=\"true\"><\/span>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"forminator-answer--name\">Des bots automatis\u00e9s programm\u00e9s pour r\u00e9pondre aux questions de recherche d\u2019un client.<\/span>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t<\/label>\r\n\r\n\t\t\t\t\t\r\n\t\t\t\t\t<label for=\"question-7102-3791-1-69ef41ce8f577\" class=\"forminator-answer forminator-only--text\">\r\n\r\n\t\t\t\t\t\t<input\r\n\t\t\t\t\t\t\ttype=\"checkbox\"\r\n\t\t\t\t\t\t\tname=\"answers[question-7102-3791-1]\"\r\n\t\t\t\t\t\t\tvalue=\"1\"\r\n\t\t\t\t\t\t\tid=\"question-7102-3791-1-69ef41ce8f577\"\r\n\t\t\t\t\t\t\tclass=\"\"\r\n\t\t\t\t\t\t\/>\r\n\r\n\t\t\t\t\t\t<span class=\"forminator-answer--design\" for=\"question-7102-3791-1-69ef41ce8f577\">\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<span class=\"forminator-answer--status\" aria-hidden=\"true\"><\/span>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"forminator-answer--name\">Ce qui se passe apr\u00e8s qu\u2019un probl\u00e8me client est r\u00e9solu.<\/span>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t<\/label>\r\n\r\n\t\t\t\t\t\r\n\t\t\t\t\t<label for=\"question-7102-3791-2-69ef41ce8f577\" class=\"forminator-answer forminator-only--text\">\r\n\r\n\t\t\t\t\t\t<input\r\n\t\t\t\t\t\t\ttype=\"checkbox\"\r\n\t\t\t\t\t\t\tname=\"answers[question-7102-3791-2]\"\r\n\t\t\t\t\t\t\tvalue=\"2\"\r\n\t\t\t\t\t\t\tid=\"question-7102-3791-2-69ef41ce8f577\"\r\n\t\t\t\t\t\t\tclass=\"\"\r\n\t\t\t\t\t\t\/>\r\n\r\n\t\t\t\t\t\t<span class=\"forminator-answer--design\" for=\"question-7102-3791-2-69ef41ce8f577\">\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<span class=\"forminator-answer--status\" aria-hidden=\"true\"><\/span>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"forminator-answer--name\">Se rendre dans un magasin pour d\u00e9poser une r\u00e9clamation de garantie concernant une pi\u00e8ce d\u00e9fectueuse.<\/span>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t<\/label>\r\n\r\n\t\t\t\t\t\r\n\t\t\t<span id=\"question-7102-3791-description\" class=\"forminator-question--result\"><\/span>\r\n\r\n\t\t<\/div>\r\n\t\t<input type=\"hidden\" name=\"referer_url\" value=\"\" \/><div class=\"forminator-quiz--result\"><button class=\"forminator-button forminator-button-submit \" data-loading=\"Calculating Result\" >Envoyer<\/button><\/div><input type=\"hidden\" id=\"forminator_nonce\" name=\"forminator_nonce\" value=\"82e3021d54\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/fr\/wp-json\/wp\/v2\/docs\/9034\" \/><input type=\"hidden\" name=\"has_lead\" value=\"\"><input type=\"hidden\" name=\"form_id\" value=\"9036\"><input type=\"hidden\" name=\"page_id\" value=\"9034\"><input type=\"hidden\" name=\"current_url\" value=\"https:\/\/techhub.saworks.io\/fr\/docs\/tutoriel-agent-debutant\/travailler-avec-les-dossiers-dans-dynamics-365-customer-service\/evaluation-du-module\/\"><input type=\"hidden\" name=\"action\" value=\"forminator_submit_form_quizzes\" \/><\/form><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udccd <strong>Unit\u00e9 suivante<\/strong> : <strong>R\u00e9sum\u00e9<\/strong><\/h3>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udccd Unit\u00e9 suivante : R\u00e9sum\u00e9<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":9015,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","doc_tag":[],"doc_badge":[],"class_list":["post-9034","docs","type-docs","status-publish","hentry"],"author_avatar":"https:\/\/secure.gravatar.com\/avatar\/6a70e7c73db9f245e650948d09d74f61?s=96&d=mm&r=g","author_name":"Annick N'dri","_links":{"self":[{"href":"https:\/\/techhub.saworks.io\/fr\/wp-json\/wp\/v2\/docs\/9034"}],"collection":[{"href":"https:\/\/techhub.saworks.io\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/techhub.saworks.io\/fr\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/techhub.saworks.io\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/techhub.saworks.io\/fr\/wp-json\/wp\/v2\/comments?post=9034"}],"version-history":[{"count":0,"href":"https:\/\/techhub.saworks.io\/fr\/wp-json\/wp\/v2\/docs\/9034\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/techhub.saworks.io\/fr\/wp-json\/wp\/v2\/docs\/9015"}],"wp:attachment":[{"href":"https:\/\/techhub.saworks.io\/fr\/wp-json\/wp\/v2\/media?parent=9034"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/techhub.saworks.io\/fr\/wp-json\/wp\/v2\/doc_tag?post=9034"},{"taxonomy":"doc_badge","embeddable":true,"href":"https:\/\/techhub.saworks.io\/fr\/wp-json\/wp\/v2\/doc_badge?post=9034"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}